Wakili Pte Ltd Terms & Conditions
Here are the policies of our company.
These terms and conditions form part of the Agreement between you and Wakili Pte Ltd. By accessing or using this Site, you accept and agree to be legally bound by this Agreement. The "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company - Wakili Pte Ltd. The laws of Singapore govern these terms and conditions.
- Privacy Statement
We are committed to protecting your privacy. Only authorized employee within the company on a need-to-know basis use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any unauthorized actions against computer systems and data with a view to prosecuting and/or taking civil proceedings to recover damages against any offenders - Confidentiality
We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail, other than for the required services to be rendered. Any emails sent by this Company will only be connection with the provision of agreed services and products, or for any updates or campaigns. - Disclaimer of Warranties
You access and use the services at your sole risk. The services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including without limitation, any implied warranties of merchantability, fitness for a particular purpose, non infringement or non-misappropriation of intellectual property rights of a third party.4. Limitation of LiabilityYou expressly understand and agree that this website shall not be liable for any direct, indirect, incidental, special, punitive, consequential or exemplary damages arising out of or in any way related to this agreement or the use of any or all of the services, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused. - Payment
We accept major Debit card and Credit card. All goods remain the property of the Company until paid in full. We reserved the right to seek recovery of any monies remaining unpaid thirty days from the date of invoice via collection Agencies and/or through the Small Claims Court in administrative and/or court loss. - Clearance Sales
CLEARANCE SALES price is fixed and no able to discount, no able to use coupon or member discount. - Delivery
Delivery shall be within Singapore only (Monday to Friday. 10am to 6pm) excluding Public Holiday. - For student, delivery fee will be waived for each order above 30 pieces or exceeds S$1000.
- If customer fails to receive the goods on the specific date/time, he/she has the option to do a self-collection at our warehouse or pay a re-delivery fee of $25 per trip.
- Availability
Unless otherwise stated, the services featured on this website are only available within Singapore, or in relation to posting from Singapore. All advertising is intended solely for Singapore market. You are solely responsible for evaluating the fitness for a particular purpose of any content available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. - Cookies
Like most interactive website, this Company's website uses cookies to enable the functionality of some areas and ease of use for those people visiting. - Link from this Website
We do not monitor or review the content of other party's websites which are linked to from this website. Opinions express or material appearing on such website is not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read privacy statements of these sites. You should evaluate the security and trustworthiness of any other site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. - Copyright Notice
Copyright and other relevant intellectual property rights exist on all text relating to the Company's services and full content of this website. - Communication
We have several different email addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company's stated telephone, facsimile or mobile telephone numbers. Our company is registered in the Republic of Singapore, Registered Number 201204276Z, and registered office: 65 Ubi Road 1, #02-69 Oxley Bizhub (Lobby 4) , Singapore 408729. - Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which caused the termination of an agreement or contract entered into, nor which could have been reasonable endeavors to comply with the terms and conditions of any Agreement contained herein. - Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provision of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties. - Notification of Changes
We reserve the right to amend, vary and change these terms and conditions at our discretion without any notice to you. So each time you use www.wakilionline.com.sg, you should visit and review the then current Terms and Conditions of Usage and Return & Exchange Policy, that apply to your transactions and use of this.
This Data Protection Notice (“Notice”) sets out the basis which [name of organisation] (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
5. We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; 4 SAMPLE CLAUSES AND TEMPLATES FOR CUSTOMERS (published 17 October 2017)
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information;
(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(j) any other incidental business purposes related to or in connection with the above.
6. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
WITHDRAWING YOUR CONSENT
8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods 5 SAMPLE CLAUSES AND TEMPLATES FOR CUSTOMERS (published 17 October 2017) or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
Look For: Wakili Online (Whatsapp: 9158 0054)
13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
14. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
DATA PROTECTION OFFICER
21. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures.
Wakili Pte Ltd Email: enquiry@wakili.com.sg
WhatsApp: 9158 0054
EFFECT OF NOTICE AND CHANGES TO NOTICE
22. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
23. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Last updated : [25 June 2018]
Goods are non-refundable and can only be exchanged within 14 days, provided the items are in their original condition. Buyers can exchange at our office
Custom goods are non-refundable and non-exchangeable, unless it can be proven to be entirely Wakili's mistake.
Please WhatsApp us at 9777 2679 regarding these enquiries.
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